Privacy
Policy.

This Privacy Policy governs the manner in which In ArchDesign ("ArchDesign", "Firm", "we", "us", or "our"), an interior design and architectural consulting partnership firm headquartered in Pune, Maharashtra, India, collects, uses, maintains, and discloses personal information collected from clients, visitors, and users ("User" or "you") of our website (https://inarchdesign.in/), onboarding portals, digital payment channels, and consultancy services.

We respect your personal privacy and comply strictly with applicable data privacy laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

We collect information necessary to deliver customized interior design, 3D visualization, turnkey execution, and architectural consulting services. The categories of information collected include:

• Personal Identifiers: Name, email address, contact telephone numbers, postal address, site location address, and GST identification number (for commercial billing).
• Project & Architectural Specifications: Site dimensions, floor plans, design preferences, budget allocations, material choices, and consultation notes provided during onboarding or initial project briefing.
• Financial & Payment Transaction Data: Payment milestone records, transaction reference IDs, invoice details, payment dates, and payment modes (UPI, Net Banking, Credit/Debit Card).
• Technical & Usage Data: IP address, browser type, operating system, device identifiers, referring URL, pages visited, and duration of visit collected via automated server logs and web analytics.

To ensure seamless, encrypted, and convenient payment collection for retainers, design stage approvals, and turnkey execution milestones, ArchDesign integrates digital payment facilities on its platform. All online transactions, invoice payments, and retainer deposits initiated on ArchDesign are facilitated securely through Razorpay Software Private Limited ("Razorpay").

When processing payments via Razorpay, the following terms and data handling procedures apply:

• Zero Financial Credential Storage: ArchDesign does not store, process, or transmit your credit card numbers, debit card numbers, CVVs, net banking credentials, or UPI PINs on our servers.
• End-to-End Encryption & PCI-DSS Compliance: All payment inputs are entered directly into Razorpay’s 256-bit SSL encrypted and PCI-DSS Level 1 compliant secure payment portal.
• Data Shared with Razorpay: When initiating a payment, basic contact information (Name, Email, Phone Number, Invoice Amount, and Transaction Notes) is shared with Razorpay solely for transaction processing and verification.
• Razorpay Privacy Terms: Interactions with Razorpay’s gateway are governed by Razorpay's independent Privacy Policy, available at https://razorpay.com/privacy/.

Upon successful completion of a transaction via Razorpay, ArchDesign receives an automated payment confirmation containing the transaction ID, paid amount, timestamp, and status. This data is utilized solely for issuing formal tax invoices, updating project payment milestones, and financial bookkeeping.

ArchDesign uses personal information strictly for legitimate professional and contractual purposes, including:

Strict Non-Sale Guarantee: ArchDesign does not sell, rent, trade, or monetize your personal data or project details to third-party marketing companies under any circumstances.

We may share essential information only under the following strict conditions:

• Authorized Subcontractors & Consultants: Structural engineers, HVAC specialists, MEP consultants, or site execution supervisors who require project details under non-disclosure obligations.
• Financial Infrastructure Partners: Razorpay Software Private Limited for payment clearance, banking gateways, and automated invoice processing.
• Statutory Authorities: Income Tax Department, GST authorities, municipal bodies (PMMC/PMC), or law enforcement agencies when mandated by valid legal process or court orders in India.

We employ robust technological and managerial safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses Secure Sockets Layer (SSL) encryption for data transmission.

Data Retention: We retain personal identifiers and project records for the duration of your project engagement, and subsequently for a period required to fulfill our 10-Year After-Sales Service Commitment, warranty claims, tax audits, and statutory recordkeeping under Indian law.

Our website uses essential and performance cookies to enhance navigation, analyze site traffic, and optimize user experience. Cookies do not contain confidential payment details or passwords.

You can modify your web browser settings to decline or accept cookies. However, disabling essential cookies may impact certain interactive features on our portal.

Under applicable Indian data privacy regulations, clients have the following rights regarding their personal data:

• Right to Review & Access: You may request a copy of the personal information stored in our records.
• Right to Rectification: You may request corrections to inaccurate or incomplete contact or billing data.
• Withdrawal of Consent: You may withdraw consent for optional marketing communications at any time by contacting us.

In accordance with the Information Technology Act, 2000 and the DPDP framework, any grievances, privacy concerns, or requests regarding data processing should be directed to our designated Data Protection & Privacy Officer: